LIMITING TERMS AND CONDITIONS
Oceanwide Travel LLC, hereinafter referred to as the Agency, issued this invoice and/or booking confirmation in the sole capacity of agent for the owners, wholesalers, and/or contractors who are to furnish the transportation and/or other services specified. All vendors and suppliers are disclosed principals and independent contractors. As agent, the sole financial responsibility of the Agency is limited to the amount of commission it receives from said Suppliers in arranging said transportation or services on behalf of the named client.
The invoice and/or booking confirmation issued is subject to any and all terms and conditions under which any transportation or other service is provided by the Suppliers. The Agency shall not become liable for any personal injury, property damage, accident, delay, inconvenience, change in itinerary or accommodations, or other irregularity which may occur due to (1) wrongful, negligent, or arbitrary acts or omissions on the part of the Suppliers, their employees, or others not in the direct control of the Agency; (2) defects or failures of any conveyance, equipment, or instrumentality under control of the Suppliers; and (3) and not limited to acts of God, acts of terrorism, fire, acts of governments or other authorities, wars, civil disturbances, riots, strikes, thefts, pilferage, epidemics, quarantines, or dangers incident to the sea, land, and air.
The client, by engaging the Agency and making deposit and/or full payment for the travel arrangements as specified, acknowledges the position of the Agency as stipulated by the foregoing; agrees to hold the Agency blameless in making the arrangements on his behalf, providing same shall be made through generally acceptable Suppliers at the time of engagement; and further agrees that restitution for damages, if any are claimed, shall be sought directly from the Suppliers. The client also agrees to the terms and conditions of the tour, cruise, or services as set forth in the brochures and/or circulars of the Suppliers.
Most cruise lines require the passenger to log on to their website prior to departure to fill out pre-cruise immigration and accept the terms and conditions of the passage contract. Should Oceanwide Travel LLC be asked to access the passenger booking prior to the client’s log on, and be required to accept the passage contract on behalf of the client, Oceanwide Travel LLC and Travel Planners International shall not be liable for accepting the contract on behalf of the client. By signing the reservation authorization, client gives Oceanwide Travel LLC permission to accept the passage contract on their behalf and absolves Agency from any liability resulting in acceptance of the passage contract. Client is responsible for signing onto the supplier’s website and reading the passage of contract themselves if Agency has accepted the contract on their behalf. Should client wish to have a copy of the passage of contract in writing, they may obtain one by requesting it from the Agency or the Supplier, or printing it themselves from Supplier’s website. Agency is not responsible for providing the Supplier’s passage of contract to the client unless it is specifically requested.
In the event of Oceanwide Travel and/or Travel Planners International default, you may be eligible for a refund of up to $15,000 from the California Travel Consumer Restitution Fund. If you were located in California at the time of your purchase, you have a right to make a claim against the Fund for a refund of any money paid to Travel Planners International that is due because of Travel Planners International bankruptcy, insolvency, cessation of operations, or material failure to provide the transportation of travel services sold. The claim must be filed within 60 days (or in some limited circumstances, within one year) after you become aware of your loss. For a claim form and additional information, write to:
Travel Consumer Restitution Corporation
P. O. Box 8474
Northridge, CA 91327
DOCUMENTS – Please check your travel documents when you receive them. Be sure to proof your itinerary with your travel counselor. For cruises traveling to ports of call including North America and in the Caribbean: All passengers must present a valid passport and additionally consult their consulate (for their country of citizenship; i.e., the U.S. Consulate for U.S. citizens) concerning additional travel documentation or travel requirements for the countries being visited. If uncertain of travel requirements, use of a VISA service is recommended. Voter’s registration, driver’s licenses (except in closed loop cruises) and Social Security cards are not valid proof of citizenship. Resident aliens require a Resident Alien (Green) Card. Citizens of all other countries are required to provide a valid passport with a multiple U.S. re-entry visa, and should additionally consult their consulate of citizenship for additional travel documentation or requirements for the countries being visited. Please see www.travel.state.gov to confirm the appropriate Proof of Citizenship and/or inoculations required for your specific trip. Failure to provide appropriate, valid documentation may result in denied boarding for air, sea, and land conveyances, as well as out-of-pocket expenses. Oceanwide Travel LLC is not responsible if you do not have a valid passport or appropriate visas for your trip; this is the responsibility of the traveler. For information concerning possible dangers at international destinations, contact the Travel Advisory Section of the U. S. State Department, (202) 647-5225, or access the State-Department's on-line travel advisory service (www.state.gov/travel information/travel warnings). For medical information, call the U. S. Centers for Disease Control (CDC), (404) 332-4559 or log on to www.cdc.gov./travel.
BAGGAGE – Industry regulations require passenger’s name on all checked baggage. Identification tags are available at the airport and cruise ship terminal. Most airlines are charging baggage fees for checked baggage. These fees range from $25 to $100 per bag and are payable directly to the airline. The fees for exceeding weight/ size/quantity allowance on checked and/or carry-on luggage can be quite expensive. Contact your airline(s) for current information.
CHECK-IN – Allow a minimum check-in time of 2 hours for domestic and 3 hours for international flights. Times shown on your itinerary are from current schedules and are subject to change without notice.
RECONFIRMATION – Flight schedules change frequently and without notice. Reconfirm your first flight, continuing flights, and return flights. Reconfirm domestic flights 24 hours in advance and international flights 72 hours before departure. Reconfirmation is important to avoid inconveniences due to flight cancellations and to provide you with current flight schedules. Be sure to write down the name of the airline employee who confirms you.
TICKETS – Tickets that allow cancellation or use at a later date must be returned to Oceanwide Travel LLC for ticketing/tracking purposes. Cancelled or unused tickets must be returned for proper credit to your account. Lost, stolen, or destroyed tickets must be paid for until refund is received from the issuing carrier, subject to an airline-imposed service charge. In some situations the Supplier will not allow a refund.
CHANGE OF PLANS – If your plans change en route, you must contact the airline before the scheduled travel date and departure time. Some tickets issued on Promotional or Discounted fares may incur substantial penalties for changes or cancellation. Some tickets issued on Promotional or Discounted fares may lose their value if changes are made after the scheduled travel date for any segment. Some tickets issued on Promotional or Discounted fares are non- changeable.
INSURANCE – I strongly recommend the purchase of trip insurance to cover you in case of:
Default or bankruptcy of Supplier
Trip cancellation or interruption penalties (due to illness of yourself, travel companions, or family members)
Baggage or personal possessions lost
Emergency illness en route
Insurance cannot be purchased any later than the time of final payment for the specified cruise. Please read the cruise line brochure or check their website for complete details on the protection plan, including plan coverage, conditions, restrictions, limitations, and exclusions. Alternatively, you may purchase a policy through an independent travel insurance company – please ask for details. After careful consideration, you may accept or decline the offered coverage. Please note that cruise line protection plans normally do not cover for pre-existing conditions – a passenger-protection plan that includes coverage for pre-existing conditions must be purchased within 15 to 20 days of deposit, and is available to you by calling Oceanwide Travel LLC.
CANCELLATIONS – Cancellations must be made in writing and sent with proof of delivery requiring signature to Oceanwide Travel LLC, 1315 Robinhood Drive, Elgin, IL 60120. Cancellations must be received prior to penalty date. Cancellation by phone will not be accepted. Cancellation penalties apply as set by the individual cruise lines and may include contract, promotional, non-refundable, group, and cancelled airfare penalties. Penalties will begin on the penalty date listed on the front of this invoice and/or booking confirmation. Be advised that Oceanwide Travel LLC has forwarded your payment for your cruise to the cruise line. Upon cancellation of your cruise, your refund (less any applicable penalties) will be returned to you by Oceanwide Travel LLC/Travel Planners International only when we have received a refund from the Supplier. This refund can take up to eight (8) weeks from the cancellation date. On group bookings, the refund may be issued up to sixty (60) days after the sailing date. Unused airline tickets must be returned to Oceanwide Travel with proof of delivery requiring signature. Please note that Oceanwide Travel, LLC assesses a non-refundable $50 cancellation fee once deposit has been made. This may or may not be covered by travel insurance.
ITINERARIES – It is the responsibility of the traveler to reconfirm his/her cruise itinerary with Oceanwide Travel LLC at least twelve (12) weeks prior to the sailing date. Oceanwide Travel LLC is not responsible for itinerary changes made subsequent to booking your cruise. When a client has not been given a cabin assignment and has booked on a “to be assigned“ basis, it is understood and agreed that Oceanwide Travel LLC can make no guarantee on exact cabin accommodations or location. Cabin accommodations and assignments under these conditions are at the sole discretion
of the cruise line. Without prior notice, Oceanwide Travel LLC reserves the right to upgrade passenger cabin assignments to higher cabin categories at no additional charge.
SPECIAL NEEDS – Passengers traveling who may require special needs, attention, or treatment must submit all special requirements in writing to Oceanwide Travel LLC at the time of booking. Special requirements and restrictions will apply to pregnant women. It is the traveler’s responsibility to verify that Oceanwide Travel LLC has received the written request for special needs and/or requirements. Cruise lines reserve the right to refuse or revoke passage to anyone who is, in its sole judgment, in such physical or mental condition as to be unfit for travel or who may require care and attention beyond that which the ship can provide. Disabled passengers must be self-sufficient or travel with a passenger who will be responsible for any assistance needed during the cruise and in the event of emergency. Passengers confined to wheelchairs are advised that cabin doors are typically 22" wide, bathroom doors are 20" wide, and there is a 3" lip to the shower. Elevator service may or may not be available to all decks of the ship. Access to all public areas of ships is not guaranteed. Oceanwide Travel LLC is not responsible for any representations and/or omissions from the supplier that do not meet ADA regulations. Please note that on a cruise, not all ports are accessible, especially those that are reached via tenders. Passenger safety is the utmost concern of the ship, so it is up to the Captain to determine whether it is safe for a passenger confined to a wheelchair to be able to disembark via tender or a steep gangway. Oceanwide Travel LLC is not responsible for any ports missed due to the inability of the passenger to disembark if it is deemed unsafe by the ship’s company. Please consult with the Agency as to your specific needs and specific information concerning your ship of choice.
NOTICE TO PASSENGERS TRAVELING BY AIR CARRIER – When air/common carrier is booked through the cruise line, the cruise line reserves the right to choose air carrier, routing, and gateway city airport terminal. Peak air travel dates and Alaska sailings may include non-prime air schedules, charters, and forced overnight hotel stays. Airline tickets issued by the cruise lines are highly restrictive. Fares used are based on “capacity controlled” criteria as well as contract, promotional, non-refundable, or group fares. Therefore, you may find that your air carrier ticket cannot be reissued, revalidated, or exchanged for another carrier or routing. Penalties may be imposed by the cruise line for airfare that is removed within 91 days of cruise departure. Schedules cannot be changed once your tickets have been issued. Travelers booked in the same cabin or traveling with other passengers are not guaranteed to receive routing on the same flight or carrier schedules. It is the sole responsibility of the traveler to reconfirm his/her round-trip flight times forty- eight (48) hours prior to departure with the assigned carrier. Oceanwide Travel LLC accepts no responsibility for flight schedule changes, missed connections, or problems that may result in the traveler missing their cruise.
AIR DEVIATION – At the written request of the traveler at 210 to 90 days in advance of sailing, Oceanwide Travel LLC will request deviation of air carrier transportation provided by the cruise line. A $50 to $75 per person deviation charge shall be imposed for each air deviation over and above any additional increase in airfare that may be imposed for said deviation. Deviation options and schedules are at the sole discretion of the cruise lines air/sea department. Any requested deviation shall be at the sole risk of the traveler and traveler is also advised that when there is a deviation from the cruise line transportation, all transfers provided by the cruise line become null and void.
PAYMENTS – Most cruise lines accept major credit cards, therefore Oceanwide Travel LLC will accept credit card payments and forward them to the cruise line. Checks must be made payable to Travel Planners International and be in U.S. funds drawn on a U.S. bank. Check payments made within 90 days of the sailing date must be made with a Certified Bank Check or Money Order. Cruise lines reserve the right to cancel any cruise not paid in full by its final payment due date without advance warning or notice; for this reason it is extremely important that all payments are received in advance of the cruise final payment due date. This invoice and/or booking confirmation may not be used as a proof of payment, and all payments reflected on this invoice and/or booking confirmation are subject to proof of payment such as credit card statements, cancelled check, or cash receipt. Without proof of payment, this invoice and/or booking confirmation becomes null and void.
TAXES/SURCHARGES – Government taxes or Cruise Line Operational surcharges may be levied or changed at any time. If new taxes or surcharges are imposed or existing taxes or surcharges are increased after initial date of deposit, traveler will be responsible for payment of such taxes or surcharges.