©2019 by Oceanwide Travel, LLC - All Rights Reserved

CST 2063964-50

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FAQ's

If you have a question not answered below, please contact us.

SHOULD I PURCHASE TRAVEL INSURANCE?

YES - We STRONGLY recommend purchasing travel insurance, not only to protect yourself, but also your vacation investment.  It's important to have coverage against unforeseen circumstances such as illness or delays which could result in the cancellation or interruption of your trip.  It provides trip cancellation/interruption protection, emergency medical and dental, baggage coverage, baggage delay and emergency medical transportation for your vacation.  Remember, most major medical policies do not provide coverage outside the U.S.

DO YOU CHARGE A FEE FOR YOUR SERVICES?

No, we don't charge a fee.  Plus, in many cases, we're able to quote you a more favorable price package than you could obtain booking the cruise on your own - it's a WIN - WIN opportunity for you!

CAN I TAKE A CRUISE IF I'M PREGNANT?

Pregnant women are not allowed to sail if they are entering the 24th week of their pregnancy by the last day of the cruise.  All pregnant women are required to produce a physician's letter stating that the mother and baby are in good health, fit to travel and the pregnancy is not high risk.  The letter must also include the estimated date of delivery.

WHATS AN ASSEMBLY DRILL - AND DO I HAVE TO GO?

Yes, everyone on board the ship must participate in a compulsory safety drill before departure to comply with Coast Guard and international safety regulations.  All passengers are required to attend.

WHAT IF SOMEONE GETS SICK WHILE ONBOARD?

There is at least one physician and nurse on call 24 hours a day to provide basic medical services. 

HOW OLD DOES MY CHILD HAVE TO BE TO CRUISE?

Infants sailing onboard a ship must be at least six months of age at time of sailing.  However, for voyages that have 3 or more consecutive days at sea, the infant must be at least 12 months old during the time of sailing.

I HAVE SPECIAL DIETARY NEEDS, WILL THE CRUISE SHIP HAVE MEAL OPTIONS FOR ME?

Yes, most ships can accommodate salt-free, low-carbohydrate, low cholesterol, kosher, gluten-free, or other diet preferences.  However, we need to make this request in advance when booking your cruise.  This way the cruise line will be ready to accommodate all of your needs.

ARE THERE LAUNDRY SERVICES AVAILABLE ON THE SHIP?

Almost all cruise ships have laundry facilities and many provide dry-cleaning services.  There is, however, an additional charge to have your laundry professionally washed or dry-cleaned. 

IS MOTION DISCOMFORT A PROBLEM?

Rarely.  Popular cruise itineraries ply some of the calmest waters in the world.  In addition, stabilizers on modern ships, availability of advance weather information, and development of effective preventative medications have, for the most part, eliminated the incident of motion discomfort.

IS A RIVER CRUISE A GOOD CHOICE FOR FAMILIES WITH KIDS?

Most river cruise companies do not offer special arrangements or activities for children onboard.  However, some river cruise operators do offer a few sailings per year exclusively tailored for families.  Most of the family cruises depart in the summer and feature special shore excursions tailored specifically for families.  Typically, the minimum age allowed on these family cruises is three or four and will vary by company.

IS CRUISING SUITABLE FOR THOSE WITH DISABILITIES?

Yes, cruising can be a very convenient and relaxing way to travel because you're able to visit different destinations without the hassle of transferring baggage or checking in and out of hotels.  On a cruise ship you literally take your hotel room with you!  Plus, the majority of ocean sailing cruise ships are fully accessible and you will be able to use all the appropriate facilities onboard.  All decks are accessible by elevators/lifts and the entertainment and dining venues are all fully accessible.

WILL THERE BE INTERNET ACCESS ONBOARD THE SHIP?

Depending on the cruise line & ship you are sailing on, you may have two options for staying connected while onboard.

 

  • The Internet Cafe/Workstation  -  If available on your ship, these stations provide access to email and the internet, plus direct connections to favorite websites for stock, sports, entertainment and more.

  • Wireless Internet Access (Wi-Fi)  -  If available on your ship, there would be designated "Hot Spots".  Please remember that internet packages are typically made available for a fee.

WHEN SHOULD I EXPECT TO RECEIVE MY FINAL DOCUMENTS?

You will receive them via email or mail 2-3 weeks prior to your departure.

DO I NEED A PASSPORT?

AIR TRAVEL
All U.S. citizens including children must present a passport or other approved travel document when entering the United States by air. U.S. citizens can present a passport, NEXUS card at airports with NEXUS kiosks, U.S. military ID with travel orders, or a U.S. Merchant Mariner Document when on official business.

CRUISE TRAVEL
U.S. citizens returning home from Canada, Mexico, the Caribbean or Bermuda, by land or sea, will be required to present one of the travel documents listed below.

U.S. Passport – This is an internationally recognized travel document that verifies a person’s identity and nationality. It is accepted for travel by air, land and sea.

U.S. Passport Card – This is a new, limited-use travel document that fits in your wallet and costs less than a U.S. Passport. It is only valid for certain types of travel.

Enhanced Driver’s License (EDL) – Several states and Canadian provinces/territories are issuing this driver’s license or identification document that denotes identity and citizenship. It is specifically designed for cross-border travel into the U.S. by land or sea.

Trusted Traveler Program Cards – NEXUS, SENTRI or FAST enrollment cards can speed your entry into the U.S. and are issued only to pre-approved, low-risk travelers. The cards are valid for use at land or sea; the NEXUS card can be used in airports with a NEXUS kiosk.

Note: Cruise Ship Passengers: U.S. citizens on closed-loop cruises (cruises that begin and end at the same U.S. port) will be able to enter or depart the country with a birth certificate and government-issued photo ID. Please be aware that you may still be required to present a passport to enter the countries your cruise ship is visiting. Check with your cruise line to ensure you have the appropriate documents.

U.S. and Canadian citizen children under age 16 arriving by land or sea from contiguous territory may also present an original or copy of his or her birth certificate, a Consular Report of Birth Abroad, a Naturalization Certificate, or a Canadian Citizenship Card.

U.S. and Canadian citizen children under age 19 arriving by land or sea from contiguous territory and traveling with a school group, religious group, social or cultural organization, or sports team, may also present an original or copy of his or her birth certificate, a Consular Report of Birth Abroad, a Naturalization Certificate, or a Canadian Citizenship Card.

The group should be prepared to present a letter on organizational letterhead with the following information:
• The name of the group and supervising adult;
• A list of the children on the trip, and the primary address, phone number, date of birth, place of birth, and name of at least one parent or legal guardian for each child; and
• A written and signed statement of the supervising adult certifying that he or she has obtained parental or legal guardian consent for each participating child

These rules, requirements and regulations became effective on June 1, 2009 and replace all previous requirements. Oceanwide Travel is not liable for any fees or penalties if passengers are denied boarding for failure to provide adequate documentation of citizenship.

OUR RECOMMENDATION
Oceanwide Travel strongly recommends that all guests travel with a valid passport during their cruise. This greatly assists guests who may need to fly out of the United States to meet their ship at the next available port should they miss their scheduled embarkation in a U.S. port; guests entering the U.S. at the end of their cruise; and guests needing to fly to the U.S. before their cruise ends, because of medical, family, personal or business emergencies, missing a ship's departure from a port of call, involuntary disembarkation from a ship due to misconduct, or other reasons.

Guests who cruise after January 8, 2007, and need to fly to the United States before their cruise ends will likely experience significant delays and complications related to booking airline tickets and entering the United States if they do not have a valid U.S. passport with them.

All Non-U.S. citizens: Any non-US citizen who has previously been admitted to the United States for permanent residence must carry their passport and Alien Registration Receipt Card. All other non-U.S./non-Canadian citizens must have valid passports and any necessary visas. Such guests should verify carefully the existing identification requirements for their particular travel situation, as these requirements may change.

IMPORTANT: ALL guests should carefully verify the existing identification requirements for their particular travel situation DIRECTLY WITH THE CRUISE LINE OR THEIR LOCAL CONSULATES OR EMBASSIES, as these requirements may change. Guests arriving for embarkation without proper documentation may be denied boarding and will not be entitled to a refund